Terms & Conditions of Service

1. Agreement & Scope of Service

These Terms and Conditions ("Terms", "Agreement") constitute a legal agreement between Cron[X] OS Technologies Private Limited ("Cron[X] OS", "We", "Us") and the client school, society, trust, or institution ("Client School", "Subscriber") along with its authorized trustees, principals, admins, teachers, staff, parents, and guardians ("Users", "You").

Cron[X] OS provides SaaS modules including Student Information System (SIS), Attendance Registers, Automated Fee Billing, Gradebooks, WhatsApp Parent Communication, AI Voice/Translation, and Principal Oversight Dashboards.

2. License Grant & Account Security

SaaS Subscription License: Subject to compliance with these Terms and fee payments, Cron[X] OS grants You a non-exclusive, non-transferable, revocable license to access the platform for internal educational operations during Your active subscription term.

Account Credentials: You are responsible for maintaining the confidentiality of logins, passwords, and OTPs. Credential sharing across multiple individuals is strictly prohibited.

3. School Representations & DPDP Consent Authorization

The Client School represents and warrants that:

• It is a legally recognized educational institution under applicable Indian education laws.
• It acts as the primary Data Fiduciary for student and parent data uploaded to the platform under the DPDP Act 2023.
• It has secured all necessary parental and guardian consents required under Indian law to process student and parent records via Cron[X] OS.

4. Fees, Payment Gateway & Non-Refundable Policy

Payment Processing & Disclaimers: Online fee collections from parents are processed directly via PCI-DSS compliant third-party payment gateways (Razorpay). Cron[X] OS acts solely as a software integration layer enabling school fee transactions. All fee refunds, chargeback claims, or payment dispute resolutions remain strictly between parents and the Client School.

5. Messaging, WhatsApp & AI Feature Disclaimers

WhatsApp & Telecom Transmission: Automated notifications rely on third-party telecommunication networks and Meta WhatsApp Business API policies. Cron[X] OS is not liable for message non-delivery caused by recipient network failures, incorrect mobile numbers, or recipient WhatsApp blocking settings.

AI Voice & Regional Translation Verification: AI voice transcription and regional Indian-language translation tools (Sarvam AI) are provided to assist school staff. School personnel must review and verify all critical academic notices before official dispatch to parents.

6. Intellectual Property Rights

Cron[X] OS Technology: Cron[X] OS Technologies Pvt. Ltd. retains sole and exclusive ownership of the platform, source code, design systems, algorithms, trademarks, and workflows.

Client School Data: The Client School retains full ownership of its uploaded institutional records, logos, and student data. The school grants Cron[X] OS a non-exclusive license to host and process data strictly to fulfill the service.

7. SLA & Service Availability Target

Cron[X] OS targets a platform availability SLA of 99.9% uptime for core operational modules, excluding scheduled off-peak maintenance windows (01:00 AM – 04:00 AM IST) or third-party infrastructure outages.

8. Limitation of Liability & Disclaimers

To the maximum extent permitted by applicable Indian law, Cron[X] OS shall not be liable for any indirect, incidental, special, or consequential damages. Cron[X] OS's total aggregate liability for all claims arising out of or related to this Agreement is strictly capped at the actual subscription fees paid by the Client School to Cron[X] OS in the preceding twelve (12) months.

9. Termination & Post-Termination Data Export

Either party may terminate the subscription at the end of the billing term with 30 days written notice to cronx.tech@gmail.com.

Upon termination, the Client School will have a 30-day grace period to export its student, gradebook, and financial data in standard CSV format, after which Cron[X] OS reserves the right to purge archived records.

10. Governing Law & Dispute Resolution

This Agreement shall be governed exclusively by the laws of the Republic of India. Any unresolved legal dispute or proceeding arising out of these Terms shall be subject to the exclusive jurisdiction of the Competent Courts in Bengaluru, Karnataka, India.

11. Contact & Legal Notices